Support of Authors and Publishers: M.3-1 A contact and advisory service is accessible via the website

• Short Title: Support of Authors and Publishers: M.3-1 A contact and advisory service is accessible via the website
• Source Documnent: DINI Certificate for Open Access Publication Services 2019
• Source Document Link: https://doi.org/10.18452/21759
• Publishing Organisation: DINI Working Group "Electronic Publishing"
• Date of Publication: 2020-08-21
• Topic: Capacity building/ incentivisation
• Keywords: policy, reuse, access
• Addressed Stakeholders: data service providers
• Full Text: Contact options may include email addresses, phone numbers, etc. or contact forms on the web pages. It is not necessary to provide all of the above options, but at least one is mandatory. Primary-publication services, e.g. Open Access journals, using an institution’s infrastructure must differentiate between contact with the editorial team and contact for other areas of support.